Terms of Service

These Terms of Service ("Terms") govern your use of the website www.arshibaig.com ("Website"), patient portal, online booking system, and all related services provided by Dr. Arshi Baig Aesthetic Medicine ("we", "us", "our"). By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree, please do not use our services. These Terms should be read alongside our Privacy Policy.

Dr. Arshi Baig is a GMC-registered medical practitioner (GMC: 7998595) specialising in aesthetic medicine. Our clinics operate from Harley Street, London and Cambridge. All treatments are performed by qualified, insured medical professionals.

You may use our Website for lawful purposes only. You agree not to: - Attempt to gain unauthorised access to our systems or patient data. - Use the Website to transmit harmful software or malicious content. - Reproduce, duplicate, or resell any part of our Website without permission. - Use automated systems (bots, scrapers) to access the Website without our written consent. We reserve the right to restrict or terminate access to the Website if these terms are breached.

When you register for a patient portal account: - You are responsible for maintaining the confidentiality of your login credentials. - You must provide accurate, current information and keep it up to date. - You must notify us immediately if you suspect unauthorised access to your account. - You may not share your account or allow others to access your medical records through your credentials. - We reserve the right to suspend or terminate accounts that violate these Terms. Your patient portal account provides access to appointment booking, treatment history, consent management, data rights requests, and secure messaging. All data is handled in accordance with our Privacy Policy and UK GDPR.

When booking an appointment through our Website or portal: Booking Confirmation: All bookings are subject to availability and confirmation. A booking request is not guaranteed until confirmed by our clinic. Cancellation Policy: We require a minimum of 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee. Consultations: An initial consultation is required before most treatments. Treatment plans are personalised and subject to clinical assessment. Medical Suitability: We reserve the right to decline or postpone treatment if, in our clinical judgement, it is not appropriate or safe for you.

All aesthetic treatments carry risks. Before any procedure: - You will receive a thorough consultation explaining the treatment, expected outcomes, risks, and alternatives. - Written informed consent is required before treatment proceeds. - You must disclose all relevant medical history, medications, allergies, and previous treatments. - Cooling-off periods apply to certain treatments as required by professional guidelines. - Results vary between individuals. We do not guarantee specific outcomes. - Before and after photographs may be taken for your medical records. These will only be used for other purposes (e.g., marketing) with your explicit, separate consent.

All prices displayed on our Website are in British Pounds (GBP) and inclusive of VAT where applicable: - Prices are indicative and may vary based on individual treatment plans discussed during consultation. - Payment is required at the time of treatment unless otherwise agreed. - We accept major credit/debit cards and bank transfers. - Refunds are handled on a case-by-case basis. Refunds for treatments already performed are at our discretion and subject to our complaints procedure. - Packages and promotional offers are subject to specific terms communicated at the time of purchase.

All content on this Website - including text, images, logos, design, and software - is owned by or licensed to Dr. Arshi Baig Aesthetic Medicine and protected by UK copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

Website Content: Information on our Website is provided for general informational purposes and does not constitute medical advice. Always consult a qualified medical professional for personalised advice. Availability: We aim to keep our Website available at all times but do not guarantee uninterrupted access. We may suspend or withdraw the Website without notice. Limitation: To the fullest extent permitted by law, we exclude liability for any indirect, incidental, or consequential loss arising from your use of our Website or services. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

Our Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of external sites. Inclusion of a link does not imply endorsement.

We take all complaints seriously. If you are dissatisfied with any aspect of our service: 1. Contact us in writing at info@arshibaig.com or by post to our clinic address. 2. We will acknowledge your complaint within 3 working days. 3. We aim to provide a full response within 20 working days. 4. If you remain unsatisfied, you may escalate to relevant regulatory bodies including the GMC or the Health Service Ombudsman. Full details are available on our Complaints page.

These Terms are governed by English law. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Website after changes constitutes acceptance of the revised Terms. For material changes, we will provide reasonable notice.

If you have any questions about these Terms, please contact us: Email: info@arshibaig.com Address: Harley Street, London, W1G Telephone: 020 7123 4567